Terms of service
These terms govern the use of qatarlineup.org and the top-up requests submitted through it. By sending a request you accept them.
1. Who we are
Qatar LineUp is an independent billing service based at Building 29, Street 1031, Rawdat Al Hamama, Qatar. We are a third party and have no affiliation with any mobile operator or government body in Qatar.
2. What the service covers
We accept requests to add prepaid credit to mobile and prepaid home services registered in Qatar, and we settle those requests with the operator on your behalf. We do not sell SIM cards, tariffs, handsets or contracts.
3. Your obligations
- Give a number you are entitled to top up and check the digits before sending the request.
- Use a payment card that belongs to you or that you have the right to use.
- Do not use the service for anything unlawful, including resale of credit obtained fraudulently.
A top up sent to a wrong number given by you cannot be reversed; the operator applies the credit immediately.
4. Prices and fees
The amount you choose is passed to the number in full. A flat service fee of QAR 2 per request is charged on top and is shown before you confirm. Limits per request are QAR 5 to QAR 1000, up to five requests per number per day. All amounts are in Qatari riyal; no conversion is applied.
5. Forming the agreement
Sending the form is a request, not a contract. The agreement starts when our billing agent confirms the request with you and the payment is made. We may decline a request without giving a reason — for example when the number is not Qatari or the details do not match.
6. Processing time
Credit is normally applied within minutes of payment and may take up to two hours at peak load. Requests received outside working hours are processed on the next working day.
7. Liability
We are responsible for carrying out the request as confirmed with you. We are not responsible for operator outages, for network maintenance, for the way the operator applies the credit to a tariff, or for losses caused by wrong details supplied by the customer. Our liability for a single request is limited to the amount paid for that request.
8. Cancellation and refunds
Cancellation and refund rules are set out in the refund and cancellation policy, which forms part of these terms.
9. Personal data
Data handling is described in the privacy policy. We collect only what a request needs: the number, the service type, the amount and your contact details.
10. Changes and contact
These terms may be updated; the version published on this page at the time of your request applies to it. Questions go to support@qatarlineup.org or +974 4452 6718. The laws of the State of Qatar apply.